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The Cost of Things

The Cost of Moving: Learning That My Mattress Is Being Shipped to the Wrong Address

by Nicole Dieker

I cannot even believe how much time I’ve spent on this, but here goes.

Customer Service

The Cost of Repairing My MacBook Air

by Nicole Dieker

One week before my three-year AppleCare Protection Plan expires.

Job of the Day: Amazon Work-From-Home Customer Service Associate

by Nicole Dieker

Thank You, I Already Have “A Real Job”

by Becca Schuh

The Man Who Drove 25 Miles to Save 50 Cents on Wings

by Nicole Dieker

Hold, Please: Will Upstart Online Retailers Disrupt the Customer Service Experience?

by Meghan Nesmith

The Hazards of Online Bill Pay

by Nicole Dieker

Cheer And Loathing In Las Vegas: Working At Zappos In 2015

by Ester Bloom
Jobs

My Nine Months as an Uber Customer Service Rep

by Anonymous

What I remember most are the funny stories from disgruntled riders.

SeekingArrangement, Ashley Madison, & The Way We Pay For Sex Now

by Ester Bloom
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