Man Tweets at Brand, Sees Results

By Mike Dang January 21, 2014

Think I left my laptop on my @jetblue flight from SFO-JFK last night but calling JetBlue leads to hellish maze of voicemails. Help?

— Adrian Chen (@AdrianChen) January 20, 2014

God I hate when people do tweets about brands, but desperate times…

— Adrian Chen (@AdrianChen) January 20, 2014

I am an idiot

— Adrian Chen (@AdrianChen) January 20, 2014

@AdrianChen Please call & leave msg at 347–545–3900; also email jfklostandfound@jetblue.com. They’ll contact you once your laptop is found.

— JetBlue Airways (@JetBlue) January 20, 2014

@JetBlue I tried to leave a message but the voicemail was full!

— Adrian Chen (@AdrianChen) January 20, 2014

@AdrianChen Sorry about that. Please email the details jfklostandfound@jetblue.com. Be sure to include a contact number. They’ll follow up.

— JetBlue Airways (@JetBlue) January 20, 2014

holy shit i think they found it. THE POWER OF TWITTER.

— Adrian Chen (@AdrianChen) January 20, 2014

Wow, I am going to harass so many more brands on Twitter now.

— Adrian Chen (@AdrianChen) January 20, 2014

update: I got my laptop! The women in the @jetblue lost and found were super funny and nice.p

— Adrian Chen (@AdrianChen) January 20, 2014

I hereby pledge my undying Brand Loyalty to @jetblue and all it’s corporate partners.

— Adrian Chen (@AdrianChen) January 20, 2014

Told the baggage lady I never expected to see my laptop again she said “o ye of little faith — this is Jetblue.” Give this woman a raise.

— Adrian Chen (@AdrianChen) January 20, 2014

@AdrianChen Whew! Reunited and it feels so GOOOOOOD! http://t.co/Hb0nSjiJfe

— JetBlue Airways (@JetBlue) January 20, 2014

Anyone else have a good experience contacting customer service using social media?

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